Data Deletion
Instructions

This page explains how you — or the end users who interact with your page/channel — can request deletion of the personal data Quotely has collected and stored. We handle every valid request in line with applicable personal-data protection laws.

Depending on how you use the service, we may store:

• Message content and images exchanged between customers and your page (processed by AI for automated replies and product recognition).
• Identifiers from the messaging platform: user ID (PSID), display name, and the ID and name of the page/Official Account.
• Account and billing information for the business owner.

See full details in our Privacy Policy.

To request deletion, please follow these steps:

• Write an email with the subject "Data Deletion Request".
• Send it to contact@quotely.vn from your registered email address (if you are the business owner), including the page/Official Account name and the relevant time range so we can identify the correct data.
• We will verify the request and reply to confirm before proceeding with deletion.

• Message content, images, and the related conversation history.
• End-user identifiers collected from the messaging platform.
• Other related personal data, except records we are legally required to retain (e.g. invoicing documents).

We complete deletion within 30 days of verifying the request and send a confirmation email once done. Some backups may persist briefly until they are overwritten on their regular cycle.

All data deletion requests are handled by:

• VIGENTIX Company Limited
• 8th Floor, Bach Dang Complex, 50 Bach Dang Street, Hai Chau Ward, Da Nang City, Vietnam
• Email: contact@quotely.vn