AI sales support for retail and wholesale businesses

AI customer support from your catalog

Look up products from customer photos, quote quantity-based retail and wholesale prices, and assist customers on Messenger and Zalo OA.

See how it works

Products from photos
Quantity-based pricing
Messenger & Zalo OA

Try it for 14 days with usage limits. Activation requires business verification, verified email and completed setup; choose a paid plan to continue.

Nha Xinh Decor

Illustrative conversation

Photo of the vintage wooden desk lamp sent by the customer

21:41

Is this desk lamp in stock? How much is it?

21:41

AI recognizes the image

Hello! This is the vintage wooden desk lamp, we have it in stock 😊

Quotely AI· 21:41

Type a message...

GIF

Illustrative workflow. Order creation and additional capabilities depend on enabled plan/settings.

A real problem

When customers wait, sales opportunities can slip away

Common situations when a business has to monitor messages and look up prices manually

After hourscustomers may still need help

Customer messages at 10 p.m.

Customers may ask about prices and stock after closing. Slow replies leave them waiting or looking elsewhere.

Very easyto quote the wrong price when looking it up by hand

Pricing mistakes affect trust

Retail and wholesale prices vary by quantity and promotion. A wrong quote can cost customers’ trust and send them elsewhere.

Hoursevery day spent on repetitive replies

Answering the same question dozens of times a day

"How much is it?", "Is it in stock?", "What is this product?" These repeated questions take up all your time.

The difference

Before and after using Quotely

Without QuotelyWith Quotely

Customers message after hours, get a reply the next day

AI helps reply outside business hours

Staff get tired, sometimes snap at customers

Replies follow your business guidance

Prices looked up by hand, staff often quote the wrong price

Look up prices from your updated price list

Every staffer quotes a different price

One shared price list for AI to use

Customer sends a photo, staff have to hunt for it

AI matches photos against your catalog

Once the sale is done, upselling is forgotten

Suggestions follow pricing and sales settings

At day's end, no idea which orders were lost

Clear analytics for every conversation

Staff spend time monitoring incoming messages

Save on staffing, focus on closing orders

Retail & wholesale

Retail and wholesale prices from one price list

The system looks up quantity tiers from your configured price list. AI can suggest relevant quantities based on data and sales settings.

Tiered price list

Simply Cooking Oil 1L

GroupQuantityUnit price

Retail1 – 10185,000đ

Small wholesale11 – 50155,000đ

Wholesale51 – 100135,000đ

Bulk wholesaleOver 100120,000đ

Prices always come from the price list you enter — not a price calculated by the language model.

Retail customer

Give me 1 bottle

1 bottle is 185,000đ 😊

Wholesale customer

What about 50 bottles?

50 bottles is 155,000đ/bottle. Add 1 more bottle (51) to reach the wholesale price of 135,000đ — saving ~1 million đồng 😊

Auto-detects retail or wholesale

The AI reads the quantity ordered and applies the right price tier — no staff needed to check the table.

Suggests upgrading to a wholesale tier

Nudges customers to "buy a bit more for the wholesale price" — lifting the value of every order.

One place for both channels

Retail and wholesale share one price list, one workflow — never fragmented.

Image recognition

Customer photos help AI find products

AI matches photos against your catalog to find relevant products and look up prices. Results depend on image quality and product data.

Messenger · customer message

Product photo sent by customer: vintage wooden desk lamp

Is this lamp still available?

Illustrative matching result

ProductVintage wooden desk lamp

CodeDBG-VIN-01

StatusIn stock

Price890,000đ

Yes, we have it — the vintage wooden desk lamp is 890,000đ. Would you like to order? 😊

Matched to your inventory

AI matches against products already in your catalog.

Help customers who do not know the product name

Customers can send photos instead of descriptions; AI asks for details when needed.

Linked to wholesale/retail pricing

Once it recognizes the item, the AI still applies the right price tier based on the quantity ordered.

How it works

From message to reply

Quotely reads the message, looks up the product, calculates the price by quantity, and replies in natural Vietnamese

Step 01

Receive the message

Customers send text or photos through Messenger or Zalo OA

Step 02

Understand and find the product

The AI recognizes products by name, image, or description

Step 03

Look up the exact price

Applies the right price and tier based on the quantity ordered

Step 04

Compose the reply

The AI writes a natural, polite reply in Vietnamese

Step 05

Send to the customer

Send automatically or await review based on settings and confidence

Checks before sending

Prices are retrieved from the system. Replies may be held for staff review when data is missing or confidence is low. Continue monitoring reply quality.

Get started

Get started step by step, no tech skills

Prepare your data, connect a channel and complete activation requirements

CSV file

Image & PDF

KiotViet

Manual

Import your product catalog

Multiple import methods: upload a CSV file, snap a photo of your price list for the AI to extract, sync from KiotViet, or add manually.

Messenger

Zalo OA

Connected

TikTok

Instagram

Website

On the roadmap

Connect a messaging platform

Connect a Facebook Messenger Page or Zalo OA you are authorized to manage. Connection limits depend on the plan; Trial allows one connection.

May Fashion

Is it in stock?

Yes, it's in stock! Price 350,000đ

AI enabled

Sample reply

Complete setup and activate

Verify your email and business and complete AI setup to activate Trial. Review sample replies, enable AI and monitor usage within your allowance.

Your catalog

Your catalog, the data your AI looks up

Sync from KiotViet, import from supported websites, upload Excel/CSV, or extract data from images and documents with AI.

Review products, prices and stock before enabling replies.

Import features and processing allowances depend on your service plan.

app.quotely.vn/products

Illustrative Quotely product catalog screen

Connect your catalog from

KiotVietExcel / CSVWebsitePhotoManualSupported sources

Dashboard

Follow conversations and AI activity

Track conversations, see the AI's status, step in when needed — all from one place

app.quotely.vn/dashboard

Features

Help customers using your product catalog

Messenger and Zalo OA are supported. Entitlements and additional capabilities depend on your plan/settings.

AI that speaks Vietnamese and understands how you sell

Not a stiff, robotic chatbot. Quotely reads context — how customers ask about price, send product photos, even slang and abbreviations.

Answers questions about price and stock naturally
Suggests buying more to reach a better price tier
Hands off to staff for questions outside the catalog

Messenger · May Fashion

Is this in stock? [📷 photo]

Yes, the size M denim jacket is in stock, priced at 450,000đ.

Would you like to order it now? 😊

Recognition from images

AI matches customer photos against your catalog, asking for details or staff review when uncertain.

📷

Customer photo

📦

Find product

💬

Quote price

Quantity-tiered pricing

Set quantity tiers. The system calculates prices from your price list for AI replies.

QuantityUnit priceSavings

1 to 10200,000đBase price

11 to 50185,000đ7.5% off

Over 50170,000đ15% off

Two connected channels, one inbox

Manage Messenger and Zalo OA conversations, review their status and pause AI when needed.

Messenger

Active

Zalo OA

Active

On the roadmapPlanned channels

TikTok

Instagram

Website

Quotes from your business data

The system looks up prices and checks replies to reduce pricing errors. You can review and approve responses when needed.

"185,000đ each for 11 units or more"

"I'll give you an extra 10% off"

Monitor conversation activity

See conversation counts and handling status. Charts and detailed analytics depend on your plan/settings; the figures below are illustrative.

Price questions

85%

Ordering

62%

Finding products

45%

Import your catalog from images & files

Upload images, documents or data files to extract products. Review and edit the results before use.

On the roadmap

Sales analytics & reporting

A direction for expanding conversation reporting and analytics. Availability depends on plan/settings and rollout.

On the roadmap

Sync with more management systems

KiotViet is supported. Additional integrations appear on the roadmap, without a committed release date.

Remembers customers

Use saved information to help returning customers

AI can use saved customer information and history to assist conversations. Memory and personalization depend on plan/settings.

Linh

Returning

Messaged12 conversations

Delivery addressSaved

Often asks aboutOffice dresses

Messenger · returning customer

Do you still have that dress from the other day?

Hi Linh! Yes, still in stock. Ship it to your saved address again? 😊

AI recognized a returning customer & saved address

Tells new from returning

The AI recognizes customers who've messaged before, to greet and advise them better.

Use information already available

AI can refer to saved addresses and confirm details when needed before creating an order.

Remembers their interests

The AI remembers the product types a customer asks about, to suggest the right direction.

Knowledge for AI

Add knowledge from your business

Unanswered questions reveal information you can add. Review and save answers for AI to retrieve later; learning and suggestion workflows depend on plan/settings.

Step 1

AI hits an unknown question

When a customer asks something outside its data, the AI flags it instead of guessing.

Step 2

Review and add information

Review questions needing attention and add suitable answers to business knowledge.

Step 3

AI retrieves saved knowledge

AI has more data to answer related questions in future conversations.

Example · using saved knowledge

Can this dress be machine-washed?

Yes, this dress is fine on a gentle cycle with cold water 😊

You control the knowledge content. Adding data does not guarantee every AI answer is correct.

You stay in control

When AI is uncertain, you can review

Based on confidence thresholds and settings, AI may hold replies as drafts for review. You can approve, edit or take over the conversation.

Messenger · customer message

Can I pay you at the end of the month instead?

AI unsure · not sent to the customer

Draft ready · awaiting your approval

“About payment terms, let me hand you over to the store owner…”

Owner notified

A conversation needs you to approve the reply before it's sent to the customer.

Alerted by email & in-app

Send according to settings

Replies that meet the configured checks can be sent automatically.

Holds when unsure

For sensitive or incomplete cases, the AI drafts a reply and waits for your approval instead of guessing.

Track conversations awaiting review

In-app and email notifications help you follow up; delivery depends on notification settings.

Security

Protect business data with access controls

Your price list is a business asset. We protect it like we protect our own.

Protected connections

Connections to the service use HTTPS/TLS

Isolated data

Data is separated by business and access permissions

Automatic backups

Regular backups support recovery when needed

Clear privacy information

Published data-handling practices and deletion request instructions

Isolated data between businesses

May Fashion Store

248 products

Isolated data

Phu Quy Furniture

156 products

Isolated data

Hana Cosmetics

312 products

Isolated data

Get started with Quotely

Focus on selling. Let AI help your customers.

Try it for 14 days after verifying your email and business and completing setup. Usage limits apply; choose a paid plan to continue.